FAQ
Frequently Asked Questions
1. Where do you ship from?
We work with trusted suppliers around the world to bring you the best products. Most of our items are shipped directly from our partner warehouses overseas (mainly Europe and Asia), allowing us to offer unique, trending products at affordable prices.
2. How long does shipping take?
Shipping times vary depending on the product and destination. On average:
Processing Time:
1–5 business days
Shipping Time:
• Europe: 7–15 business days
• USA/Canada: 8–18 business days
• Rest of the world: 10–20 business days
Some items may arrive earlier or in separate packages if ordered together.
3. How can I track my order?
As soon as your order ships, you’ll receive a confirmation email with a tracking number and link. You can also use our “Track Your Order” page to follow your package in real time.
4. Can I cancel or change my order?
We process orders quickly to ensure fast delivery, so please contact us within 12 hours of placing your order for any changes or cancellations. After that, we can’t guarantee modifications.
5. What is your return policy?
We offer a 14-day return policy from the date of delivery. Items must be unused, in original condition, and in their original packaging. To start a return, contact us at [your email] with your order number and reason for return.
6. What if my item is damaged or incorrect?
If you received a damaged or wrong item, we’re so sorry! Please send a photo and description to [your email] within 7 days of delivery, and we’ll fix it ASAP with a replacement or refund.
7. Do you offer discounts or promotions?
Yes! We regularly offer exclusive promotions and seasonal deals. Subscribe to our newsletter and follow us on social media to stay updated and get 10% off your first order!
8. Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times may vary depending on your location.